Right of Return / Withdrawal Form
Right of Withdrawal
Right of Withdrawal (Download as PDF)
Withdrawal - Returns and Refunds
The customer may return the goods within 2 weeks, by post, without any necessary explanation. This period of two weeks begins after the customer receives the goods. This also applies to the first part of a split delivery. (We meet the information requirements of the German law §312c Abs.2 BGB in connection with §1Abs. 1,2 and 4 BGB. InfoV). We accept responsibility for the costs and risks of return. Returns and notification of returns must be sent to:
Tel 0049 (0)38821 65503
Damage to any returned goods will have to be paid for. This does not apply to any damage incurred whilst testing under normal circumstances – such as would be appropriate in a shop. You can avoid this by treating the goods carefully so as not to lessen their worth. Payment to any damage incurred on the returned goods, by the customer, must follow within 30 days. This period begins with the receipt by the vendor of any returned goods.
EXCEPTIONS TO RIGHT OF RETURN
Right of return does not apply to goods specially ordered to suit the customers requirements (such as tailormade closes, special made fabric or other dyed things or orders with alterations specially comissioned by the customer).
End of exceptions to right of return
Withdrawal FormOur withdrawal form as PDF document: DOWNLOAD
Our online withdrawal form: ONLINE-FORM
To open the downloadable PDF-files, you need an additional program such as the Adobe Reader, which you can download online for free. The current version of the Adobe Reader you can find here.